Find the correct support route for account access, funding, trading, security, and platform questions.
Browse current platform guidance first, then use remote assistance only when an authorised support specialist asks you to connect.
Open the relevant workspace or guide before requesting assistance.
Profile details, identity review, access, and account records.
OpenBank or crypto instructions, settlement, and withdrawals.
OpenOrders, positions, portfolio values, and risk controls.
OpenPasswords, MFA, sessions, and suspicious access.
OpenUse the verified installer only during an active support case.
Remote-support downloads are temporarily unavailable while verified installers are migrated to the current platform.
Protect your credentials
Support will never ask for your password, MFA code, recovery phrase, or complete private key. End a session immediately if those details are requested.