Funding and Withdrawals

Individual funding instructions

• Create a request and choose bank transfer or the exact crypto asset and network.
• Wait until operations assigns and locks instructions for that specific request.
• Use only the displayed bank route or crypto address, network, and memo.
• A request remains open until external receipt and settlement are confirmed.
• The credited amount can differ from the requested amount when the received transfer differs.

Why funds can be reserved

Available cash can be lower than account equity because pending withdrawals, open positions, staking, fixed terms, unsettled activity, or another accepted obligation can reserve funds.

Withdrawal review

• Identity and account status may be rechecked.
• The requested amount must remain available after open obligations.
• Fraud, sanctions, source-of-funds, and destination checks may delay processing.
• A rejected or cancelled request releases its hold back to available cash.

Never send funds to instructions received outside the authenticated request flow without independently verifying them.